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WSQ-Service Leadership

Service Leadership (RET-CEX-1014-1.1) 

INTRODUCTION

The Service Leadership, WSQ Customer Experience TSC framework supports the retail and service Industry businesses. The competency units have been designed for participants to develop skills, knowledge and attitudes to champion and role model the organisations service vision,mission and values required by persons working under deliver service to customers. This model gives the information needed to design the information for training & development plans for executive to demonstrate the organisation’s service vision, and recognize the role that one plays in contributing to the service vision 

PROGAMME DURATION 

Training : 14 Hours, Assessment : 2 Hours, Total: 16 Hours

MODE OF DELIVERY

Face-to-Face: 11 Guided Learning Hours (GLH) consist of lectures, interactive activities, role plays, group discussions, and self assessments/tests, either conducted in-house or on-site (corporate trainings)

ASSESSMENT MODES AND SCHEDULE 

Written Assessment (Day 1) Role Play(Day 2)

ENTRY REQUIREMENTS 

Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4

AWARD CRITERIA 

Students must successfully pass both the written assessment and Role Play to achieve competency in the course. Learners who are certified competent will be given a Statement of Attainment (SoA) by the Workforce Development Agency (WDA)

COURSE OUTLINE & PROGRAMME STRUCTURE

Full course outline is available upon request.

ATTENDANCE CRITERIA 

Student must achieve atleast 75% in attendance

AVERAGE TEACHER TO STUDENT RATIO 

1 : 20

PROGRAMME INTAKE 

MONTHLY – Please consult any Student Support Services representative for more information

COURSE FEES (Singapore Dollars)**

S$449.4 (GST inclusive)

Note: All Singaporeans aged 25 and above can use their $500 Skillsfuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the Skillsfuture website (http://www.skillsfuture.sg/credit/) to choose from the courses available on the Skillsfuture Credit Course directory.

MODES OF PAYMENT

Cash, Cheque, Skillsfuture Credit, Bank Transfer (FAST Mode) or Post-Secondary Education Account (PSEA)

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