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WSQ-After Sales Procedures

After Sales Procedures   

(RET-CEX-1001-1.1) 

INTRODUCTION

Handle Retail After Sales Service is a programme under the retail framework designed to cover skills and knowledge required in a Retail setup and its sub-sectors. It is meant to help operational and all front line staff to establish customer service requirements, process customer’s requests and deliver outstanding customer service at all times.

This course aims to develop appropriate questioning techniques and active listening skills. Upon completion, participants will have the knowledge and skills to handle retail after sales service in the various sub-sectors. This module is essential to gear retailers especially with the introduction of the new Lemon Law.

PROGAMME DURATION

16 hours – Assessment hours: 45 minutes, Training hours: 15 h 15 min

MODE OF DELIVERY

Face-to-Face:15 H and 15 min Guided Learning Hours (GLH) consist of lectures, interactive activities, role plays, group discussions, and self assessments/tests, either conducted in-house or on-site (corporate trainings)

ASSESSMENT MODES AND SCHEDULE

Written Assessment – Day 2 Role Play – Day 2

ENTRY REQUIREMENTS 

Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4

AWARD CRITERIA 

Students must successfully pass all Written Assessment (WA) and Role Play (RP) to achieve competency in the course. Learners who are certified competent will be given a Statement of Attainment (SoA) by the Workforce Development Agency (WDA) / Skillsfuture Singapore (SSG)

COURSE OUTLINE & PROGRAMME STRUCTURE

Full course outline is available upon request.

ATTENDANCE CRITERIA 

Student must achieve atleast 75% in attendance

AVERAGE TEACHER TO STUDENT RATIO 1 : 20

PROGRAMME INTAKE 

MONTHLY – Please consult any Student Support Services representative for more information

COURSE FEES (Singapore Dollars)**

S$481.5 (GST Inclusive)

Note: All Singaporeans aged 25 and above can use their $500 Skillsfuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the Skillsfuture website (http://www.skillsfuture.sg/credit/) to choose from the courses available on the Skillsfuture Credit Course directory.

MODES OF PAYMENT

Cash, Cheque, Skillsfuture Credit, Bank Transfer (FAST Mode) or Post-Secondary Education Account (PSEA)

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