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Transfer / Withdrawal Policy

Transfer / Withdrawal Policy

The School allows students to withdraw from a course in accordance with its refund policy.

The School allows students to transfer from a course X to another course Y within the School. The School may at its discretion give the re-enrolled student a discount on the course fee for Y. The discount may be up to the unused portion of the course fee for X.

A transfer refers to the situation in which the student changes the course or period of study (from full-time to part-time) but remains a student of the PEI. A withdrawal refers to the situation in which the student discontinues all courses with the PEI. A change to another private education institution is regarded as withdrawal from NATC.

If the student is below 18 years of age, the parent or guardian’s approval for the transfer / withdrawal will be required.

For withdrawals, the School ensures to complete the process (including assessing and replying to student’s request, change of status of student’s pass, refund made) within 7 working days.

For transfers, the School ensures to assess and reply to the student’s transfer request within 7 working days and to complete the transfer process within 4 weeks.

Prospective students are briefed on the Transfer / Withdrawal Policy during Pre- Course Counselling and again during the Orientation Program.

During the orientation, students are informed about the implications of the status of the student pass if international students withdraw from the School, or are forced to withdraw from the School.

They are told that:

  • If the international student withdraws from the School, the School would log in to the ICA system to cancel the student pass. Upon cancellation of the pass, the student would have 30 days to remain in Singapore.
  • If the international student transfers to another course, the School would have to apply for a new student pass. They are warned that should ICA reject the application for new pass, the international student would have to return to his/her home country.

Transfer/Withdrawal Procedure

A. The School’s procedure for a withdrawal to another School is as follows:

  • Students who wish to withdraw from a particular course are required to fill up and submit the Student Request Form to the School.
  • Upon receipt of the form, the SSS representative will speak with the student to find out why he/she wants to withdraw.
  • If student does not change his intention, the SSS representative will inform the Principal, who will interview the student to understand his/her situation and to administer the End Course Evaluation Survey (if necessary).
  • The Admin Manager, working with the Head of SSS and the Treasurer, attends to the various withdrawal matters including:
  • Issuance of a letter to student effecting the withdrawal
  • Cancellation of the Student Pass (where applicable)
  • Informing the FPS provider within 3 working days
  • Update FPS Data File 1
  • Refunding the student (where applicable)
  • Issuing the past attendance records to students that are enrolling in another course in another PEI

B. The School’s procedure for managing students who withdraw without informing the School through any written request (signed hardcopy form or the student’s email request)

  • The School will treat this as an absence-for-an-extended-period case.
  • In the case where an international student is absent after a continuous 7-day period from class, the student’s name will be reported to ICA, the student pass cancelled, and the FPS provider informed.

C. The School’s procedure for transfer to another course within the School is as follows:

  • Students who would like to transfer to another course within the School will apply for a transfer using the Student Request Form.
  • Upon receiving the form, a SSS representative will meet with the student to do the following: – Check that the student satisfies the Entry Requirements/Pre-Requisite of the requested course

    – Discuss with student the reasons for him/her wanting to transfer, and for international students, explain the potential implications on his/her student pass, etc.

    – Inform the student that he/she can be charged for all units consumed.

    – Inform international students that their current student pass will be cancelled and they would need to apply for a new student pass for the new course. Students are told that they should not hold the School liable should the student’s pass application not be approved by the Singapore ICA.

  • Local students will be notified of the outcome within 7 working days from the receipt of the transfer request. International students will be notified of the outcome of student’s pass application within 4 to 6 weeks from the receipt of the transfer request (duration is subject to ICA’s processing period).
  • Admin Manager working with the Head of SSS and Treasurer, attends to or oversees the various transfer matters including:/li>
  • Issuance of a Letter of Transfer to the student effecting the transfer
  • Terminating the existing contract
  • Signing of the new contract
  • Cancellation of the existing student pass and application for a new pass (where applicable)
  • Calculate unused fee for course A to be discounted from course fee for course B (if applicable)
  • Refund fees for course A (if applicable)
  • Calculate any additional fee payable (if the new course is more expensive than the existing one)
  • Update FPS Data File 1
  • Inform the FPS provider within 3 working days

D. The School’s procedure for the unlikely event of a transfer (from Course A to Course B) due to the course phasing out is as follows:

  • The School meets the students and explains to them the reasons for phasing out Course A, and the available options open to the student. The Principal follows up with a written letter to the affected students and if they are below the age of 18 years, a letter will be issued to their parents and/or guardians.
  • The School obtains written confirmation from each student (or the parent or guardian, if the student is below 18 years) as to his/her agreement to take up course B.
  • Where the student (or the parent or guardian, if the student is below 18 years) does not wish to take up course B, the Principal will meet up with the student /parent / guardian to consider alternatives. If no satisfactory alternative is agreed upon, the School will propose that the matter be resolved through the CPE Student Services Centre, using the Dispute Resolution Scheme of the Committee for Private Education, as indicated on section 2.6.1 Feedback Management document.
  • Where the student has agreed to take up Course B, the Admin Manager will attend to or oversee the various transfer matters including:/li>
  • Issuance of a Letter of Transfer to the student effecting the transfer
  • Terminating the existing contract
  • Signing of the new contract
  • Cancellation of the existing student pass and application for a new pass (where applicable)
  • Update FPS Data File 1
  • Inform the FPS provider within 3 working days

All refunds for withdrawal (where applicable) will be made to the student within 7 working days.

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